Privacy notice
Updated 25 September 2026 · Version française
Controller and contact
SOS Serrurier 24, Rue de l’Athénée 22, 1206 Geneva, Switzerland, UID CHE-456.255.755, is responsible for the processing described here. Contact contact@sos-serrurier-24.ch or +41 79 270 08 76 with questions or requests about your personal data.
Enquiries and services
We use the information you provide to answer your enquiry, assess the service, prepare a quotation and arrange an intervention. The car-key form collects your name, email address, vehicle make, model and year, requested service and message. You may also provide your municipality or intervention location.
The form sends your request to our business email. The people handling your request within the company can access the information required for that purpose. Do not send passwords, banking details or identity-document copies through the form.
Hosting, email and security
The website and enquiry email service are provided by Infomaniak Network SA, rue Eugène-Marziano 25, 1227 Les Acacias, Geneva, Switzerland. Technical data needed to operate the site include IP addresses, request dates and times, requested pages and browser information. They support operation, security and troubleshooting. Backups allow the site to be restored after an incident. See Infomaniak’s privacy information for its processing.
Cookies and call measurement
The website uses WordPress and technical mechanisms for operation and form protection. Login cookies concern administration users. Google Search Console is used to review performance in search results.
On our French Geneva emergency locksmith page, Google Ads measures calls originating from our advertisements only after you accept advertising measurement. The tag may use cookies and a Google forwarding number to attribute a call to an advertisement. Data may include click and cookie identifiers, technical browsing information, call time and duration and, where available, the caller’s telephone number. Audio recording of conversations is disabled.
You may accept or refuse measurement and change your choice using “Gérer la mesure des appels” at the bottom of the emergency page. Refusing does not prevent you from calling or requesting assistance. Your choice is saved in your browser for up to 180 days. Withdrawal stops the tag loading on subsequent visits; you may also remove previously stored cookies in your browser. Withdrawal does not automatically erase previously transmitted data.
Google receives the data needed for this measurement, and processing may occur outside Switzerland. See Google’s privacy policy and information about Google Ads call reporting. Calls placed directly from an advertisement may also use a Google forwarding number and appear in call reports.
WhatsApp and Google reviews
WhatsApp buttons and Google review links open external services. When you use them, information is shared with the relevant providers under their own rules; processing may occur outside Switzerland. Read the privacy information from WhatsApp and Google. You may contact us by telephone or email instead.
Retention
Information should be retained only as needed to handle your enquiry, follow up the service, meet applicable retention duties and deal with potential disputes. Contact us to ask about the retention period for your file or request deletion. Backups and technical logs follow the hosting service’s retention cycles.
Your rights
You may request information and access to your personal data, correction, and deletion or restriction of use where the legal conditions are met. Proportionate identity verification may be required. You can also contact the Federal Data Protection and Information Commissioner.